Refund Policy for Supedium.com
Effective Date: 11 August 2024
1. Introduction
Thank you for shopping at Supedium.com. We strive to ensure your satisfaction with our products and services. This Refund Policy outlines the terms and conditions under which refunds will be processed. By purchasing from our website, you agree to the terms outlined in this policy.
2. Eligibility for Refunds
2.1. Digital Products
Refunds for digital products (e.g., software, downloadable content, e-books) are available only if the product is defective or not as described. You may request a refund within 7 days of purchase, provided you have not downloaded or accessed the content (Only Applicable for product cost above RM 100).
2.2. Physical Products
For physical products, you may request a refund within 14 days of receipt. The item must be returned in its original condition and packaging.
2.3. Subscription Services
Refunds for subscription services are only available if you cancel your subscription within 7 days of the renewal date. No refunds will be provided for the period already consumed.
3. Refund Process
3.1. Requesting a Refund
To request a refund, please contact our customer support team at [shop@supedium.com] with the following information:
- Order number
- Reason for the refund request
- Proof of purchase (e.g., receipt or order confirmation)
3.2. Review and Approval
Upon receiving your refund request, our team will review the details and respond within 5 business days. If your request is approved, you will receive instructions on how to return the product or access a refund for digital goods.
3.3. Processing Time
Once we receive the returned product or approve the digital refund, processing time for refunds may take up to 3 days. The refund will be issued to the original payment method used for the purchase.
4. Non-Refundable Items
4.1. Gift Cards
Gift cards are non-refundable and cannot be returned or exchanged.
4.2. Customized or Personalized Products
Items that are customized or personalized are non-refundable unless defective or not as described.
4.3. Downloadable Content
Once downloaded or accessed, digital content is non-refundable except in cases of defect or misrepresentation.
5. Exchange Policy
If you receive a defective or incorrect product, you may request an exchange within 14 days of receipt. Please contact our customer support team at [shop@supedium.com] for assistance with exchanges.
6. Shipping Costs
Shipping costs for returning physical products are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective item). In such cases, we will provide a return shipping label.
7. Contact Us
For any questions or concerns regarding this Refund Policy, please contact us at:
Supedium.com Customer Support
Email: shop@supedium.com
8. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically to stay informed of any updates.
9. Governing Law
This Refund Policy shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles.
